A problem we investigate
The workaround became the real process years ago, and the document was never told. We find where they parted.
One week. One problem. One confirmed figure.
A documented process and a followed process are two different things. The document describes what was agreed. The floor runs what works, and the gap between them is where the rework, the defects and the quiet risk live.
It is not laziness. A workaround exists because the written process did not survive contact with a deadline, a shortage or a customer. It worked, it was never written down, and it now lives in one person's head.
We read the process as it is actually run, against the process as it is written, and name the mechanism that keeps the two apart.
It works, it is undocumented, and it leaves with the person who built it.
The same defect returns, is fixed again, and never reaches a log.
The improvement held for a quarter and then quietly reverted.
It was updated, and the work had already moved on.
The process-reality work, including the SOP audit and process optimisation, sits in the Process lane.
See the Quality and Process lane →If the pattern is real, you will know within a week. If it is not, we say so in writing.
If the pattern is real, you will know within a week. If it is not, we say so in writing.
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