Quality and Process · LeakMap
The workaround became the real process years ago and the document was never told. We find where the written process and the floor parted company, name the mechanism behind it, and design the change that makes the wrong outcome hard to produce.
One week. One problem. One confirmed figure.
The SOP that describes a process nobody runs.
The document is current and the work has moved on.
The rework nobody logs.
The same defect returns, is fixed again, and is never counted.
The workaround that became the standard.
It works, it is undocumented, and it leaves with the person who built it.
The fix that decays.
The improvement held for a quarter and then quietly reverted.
If the pattern is real, you will know within a week. If it is not, we say so in writing.
If the pattern is real, you will know within a week. If it is not, we say so in writing.
Request a Proposal