Core diagnostic engagements — fixed scope, fixed price operational forensics.
View Investigations →Single-domain diagnostic, 1 week. The fastest way to see where you’re leaking.
₹25,000–40,000 | $400–$600
Start Your Scan →A trained investigator poses as a customer to map where your CX breaks down.
₹1,00,000–3,00,000 | $1,500–$5,000
Request Scope Proposal →Investigation of recurring quality issues, tracing from symptoms to behavioral patterns.
₹25,000–75,000 | $400–$1,200
Request Scope Proposal →Investigation of compliance gaps and governance failures. Policy vs. practice divergence.
₹50,000–2,00,000 | $600–$2,400
Request Scope Proposal →For organizations with up to 50 employees. Maps knowledge and relationship concentration risk.
₹50,000–90,000 | $800–$1,500
Request Scope Proposal →For organizations with 51–250 employees. Department-level analysis with cross-team mapping.
₹90,000–1,50,000 | $1,500–$2,500
Request Scope Proposal →The customer journey end to end — where the score you measure and the experience you deliver come apart.
₹25,000–₹75,000 | $300–$900
Request Scope Proposal →A half-day team session plus the written pattern report. The bridge between a scan and a full audit.
₹75,000–₹1,50,000 | $1,200–$2,500
Request Scope Proposal →Multi-week, multi-domain: quality, CX, hiring, and governance in one arc.
₹2,00,000–₹5,00,000 | $3,000–$8,000
Request Scope Proposal →For 200+ employees: the maximum-depth forensic audit.
₹4,00,000–₹18,00,000 | $6,000–$35,000
Request Scope Proposal →The syllabus-to-job gap, measured: what your institution teaches, what employers hire for, and the distance in between.
₹75,000–₹3,00,000 | $1,200–$6,000
Request Scope Proposal →Investigates why employees leave. Event-driven vs. pattern-driven departure analysis.
₹50,000–1,50,000 | $800–$2,500
Request Scope Proposal →Every investigation ends in documents you can act from and a call where you can question them. Here is what lands on your desk at each level, item by item.
₹2,00,000–₹5,00,000 | $3,000–$8,000
₹4,00,000–₹18,00,000 | $6,000–$35,000
The same arc runs every engagement, from a one-week Leak Scan to a Level 2 audit. It is the delivery discipline of quality investigation, applied to human behavior. The method behind it, the 8-step Pattern Intelligence Method, is on The Method page.
You submit the scope proposal form. Rashi replies within 48 hours with a fixed-scope, fixed-price proposal, and the written scope note names what is in, what is out, and what it costs. You approve it by email and pay the 50% advance. Nothing starts before that.
A 30-minute kickoff call captures your question in your own words, and the interview calendar is booked on that call. Then fieldwork: document review, structured interviews, floor and process observation, and metrics with their sources and periods. The fieldwork log is written the same day, and an access blocker is raised the same day it appears.
Each finding is mapped to its named pattern and its 7-stage loop, from trigger to lock-in, then costed with the basis of the estimate stated. Where the investigation makes a claim about cost or recurrence, it also says how that claim could be disproven.
Every finding must trace to an artefact: a document reviewed, an interview quote, an observation logged with date and time, a metric with its source. What rests on inference is labelled a hypothesis, not dressed up as a fact. Before anything leaves EWR it passes a quality gate covering evidence traceability, notation completeness, and price consistency.
You get one high-impact action with a Poka-Yoke safeguard, plus a priced ladder of follow-on work. In a Level 2 audit this expands into the 90-day remediation roadmap: weekly milestones, owners, resources, and dependencies.
The 60-minute read-through call takes the Leak Map first, findings second, actions last. Your questions from the call are answered in writing within 24 hours, and the final report is issued after. Thirty days later, a scheduled pattern-check email asks whether the pattern is holding.
A Level 1 Diagnostic Investigation runs this arc in 4–6 weeks. A Level 2 Full Operational Leak Audit runs the same arc at organization width in 8–12 weeks; the fieldwork window and the roadmap build do the stretching.
A report is easiest to trust when you can see one. Below is a single finding from a Pattern Report, redrawn as an anonymized composite from real investigations. No client, site, or person is identifiable.
The escape history shows the same defect nine times in fourteen months, each closed as “operator error”. Observation across three night shifts shows why the closure cannot hold: at the 11 pm handover, a question delays the outgoing operator’s sign-off, so a new joiner learns in week one to leave gaps unasked. The pattern is the Silent Handover loop: an ambiguous note, read as “not mine”, a question deferred to morning, a clean sign-off, relief that rewards the silence, rework the next day at twice the cost, and a shift where asking is now the deviation. Estimated cost: Rs. 3.2 lakh per quarter (basis: rework hours logged in the QA system, plus the escalation discount granted to the affected customer). If handover questions rise next quarter without a corresponding fall in escapes, this reading is wrong.
The same finding as it appears on the Leak Map:
| # | Finding | Pattern Named | Loop Stage | Est. Monthly Cost | Severity | Recommended Action |
|---|---|---|---|---|---|---|
| 4 | Recurring defect escapes closed as “operator error” | Silent Handover | Stage 5 — Reinforcement | Rs. 1.05 lakh | 4 / 5 | Redesign handover; ban “human error” as a root cause |
That is the discipline in every finding: an artefact, a named pattern, the loop, the cost with its basis, and the test that would prove the reading wrong. The anonymized Case Studies page shows what changed after the findings landed.
Founder and Lead Investigator, EvolveWithRashi
Rashi Mathur spent 17 years leading global Quality and Training functions across BPO, manufacturing, and tech before founding EvolveWithRashi. Most of that time went into root-cause investigation: production lines, contact centre floors, and the human behavior that makes a process fail the same way twice. She is a Six Sigma Master Black Belt, a certified POSH and POCSO professional, and a certified graphologist.
She leads every LeakMap investigation personally and signs every report. Nothing leaves the practice without passing her quality gate.
Industry-specific pattern intelligence reports analyzing attrition, quality, compliance, and customer experience patterns. Available for BPO, Healthcare, Education, Tech/SaaS, IT Services, Retail, Manufacturing, and Pharma. Includes retrospective editions, quarterly subscriptions, and proprietary progression benchmarks.
Serious money deserves an honest boundary. Here is what an EWR investigation does and does not do, how payment works, and where the policies live.
Submit the scope proposal form, and Rashi replies within 48 hours with a fixed-scope, fixed-price proposal. You pay nothing until you have approved the scope note, so you will know exactly what is in, what is out, and what it costs before any money moves.
Request a Scope Proposal →Prefer a conversation first? WhatsApp +91 99673 03364.
