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RCA B2B Track

Behavioral Root Cause Analysis for organizations. The same 8-step forensic method Rashi runs inside paid diagnostics, taught on a real leak in your own organization.

See the Curriculum ↓

What This Course Is

Who This Is For

What You Walk Away With

Not training to sit through. An investigation you run.

Who This Is Not For

The Curriculum

8 modules. 27 lessons. Self-paced. Every module ends with a hands-on lab, a workbook, and a quiz.

Module 1

SCOPE: Isolating Operational Friction

Most investigations fail because the perimeter was never drawn. You learn to separate the symptom on the dashboard from the structural leak underneath it, then write the Scope Statement for one real leak in your organization.

  • 1.1 The Green Dashboard Lie: Why Your Metrics Hide Your Leaks
  • 1.2 Symptom vs Structural Leak: What You See vs What’s Actually Breaking
  • 1.3 Hands-On Lab: Scoping Your One Leak
Module 2

SURFACE: Policy vs Floor Reality

Your SOP says one thing. Your floor runs on another. You audit the gap between documented process and what actually happens, including the WhatsApp process nobody ever wrote down.

  • 2.1 The SOP Mirage: When Your Documentation Is a Work of Fiction
  • 2.2 The WhatsApp SOP: When Workarounds Replace Official Process
  • 2.3 Hands-On Lab: Conducting Your Surface Audit
Module 3

MAP: Concentration Risk & Dependency

You map who and what the organization quietly depends on: key person dependency, handoff friction between silos, and the single points of failure hiding in exception paths. Then you score it all in a Concentration Risk Matrix.

  • 3.1 Mapping Key Person Dependency: What Breaks If Your CTO’s Laptop Dies?
  • 3.2 Visualizing Process Handoff Friction Across Cross-Silo Teams
  • 3.3 Single-Point-of-Failure Auditing in High-Volume Operations
  • 3.4 Hands-On Lab: Constructing Your Team’s Concentration Risk Matrix
Module 4

INVESTIGATE: Forensic Root Cause Tools

Two forensic tools, run on your strongest lead: an adapted 5 Whys where “human error” is a banned answer, and an organizational fishbone diagram. Where the two tools disagree, you find the combined root cause.

  • 4.1 The Adapted 5 Whys: Why “Human Error” Is Banned as an Answer
  • 4.2 The Organizational Fishbone Diagram: Six Categories of Failure
  • 4.3 The “Reasonably Careful Person” Test: Separating System Failure from Individual Accountability
  • 4.4 Hands-On Lab: Reconciling Your 5 Whys and Fishbone Findings
Module 5

CATEGORIZE: The 5 Root Cause Types

You name the failure: System Design Break, Inherited Organizational Logic, Cultural Blindspot, Information & Communication Gap, or Behavioral Loop. Each type calls for a different fix, and you learn the verbal tells that reveal which one you are hearing in a meeting.

  • 5.1 The 5 Root Cause Categories: Naming the Type of Failure
  • 5.2 The Verbal Tells: How to Identify Each Category in the Wild
  • 5.3 Hands-On Lab: Categorizing Your Root Cause
Module 6

RECOMMEND: The ONE High-Impact Action & Poka-Yoke

Over-recommendation causes paralysis. You design one action, only one, with a Poka-Yoke safeguard so the failure can’t quietly recur. Specific, time-bound, measurable, and matched to your root cause category.

  • 6.1 Why ONE Action: The Mathematics of Attention
  • 6.2 Poka-Yoke: Designing Mistake-Proofing That Actually Works
  • 6.3 Hands-On Lab: Designing Your ONE High-Impact Action with Poka-Yoke
Module 7

IMPLEMENT: Floor Accountability & Tracking

A fix that depends on one person remembering it is a second single point of failure. You build floor-level ownership without micromanagement, measure 14-day post-intervention metrics, and set up a 90-day implementation dashboard.

  • 7.1 Building Floor-Level Ownership Without Micromanagement
  • 7.2 Measuring 14-Day Post-Intervention Metrics
  • 7.3 Institutionalizing Knowledge to Prevent Defect Recurrence
  • 7.4 Hands-On Lab: Setting Up Your 90-Day Implementation Dashboard
Module 8

CAPSTONE: Master Pattern Report & Certification

You assemble everything into a Master Pattern Report: executive summary, primary leak, floor vs policy, the one action, results. Then you learn to present it to leadership in a format they act on. This report is the certification deliverable.

  • 8.1 Assembling Your Master Pattern Report
  • 8.2 Presenting RCA Findings to Executive Leadership & Boards
  • 8.3 When to Call the Forensic Experts

How the Course Runs

Format

Self-paced online course. 8 modules, 27 lessons, roughly 6 to 8 hours of material. Start any time and work at your own pace.

The course is built to be run on a real problem from your organization, not watched as theory. The friction you scope in Module 1 is the one you carry through every module, so pick one that actually costs you something.

You keep lifetime access to the material once you enroll.

Certificate of Completion

Complete the capstone Master Pattern Report and you receive an EvolveWithRashi certificate of completion with a unique certificate ID, issued as a PDF and a PNG sized for LinkedIn.

Enrollment

₹15,000 | $200
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Questions before enrolling? WhatsApp +91 99673 03364.

About the Investigator

Rashi Mathur

Rashi Mathur

Founder & Principal Investigator

Rashi Mathur has spent 17 years in Quality and root-cause investigation, leading global Quality and Training functions across BPO, manufacturing, and tech. She built SOPs, ran Six Sigma projects, and trained leadership teams long before she started calling the work what it is: investigation.

The RCA B2B Track teaches the exact Pattern Intelligence Method she runs inside paid diagnostic engagements with organizations across SaaS, BFSI, manufacturing, and services. The same eight steps, applied to your own team.

More About Rashi →

Frequently Asked Questions

Is this a live course?

No. The course is fully self-paced, with no scheduled sessions to attend. After Module 4 you have the option to book a 1:1 Pattern Session with Rashi to take the finding further. That session is priced separately.

How long does the course take?

About 6 to 8 hours of material across 8 modules. Most learners spread it over two to four weeks, because each hands-on lab runs on a real problem and takes time to do properly.

How long do I have access?

Lifetime access. You buy once and the modules stay available to you.

Do I get a certificate?

Yes. Submit the capstone Master Pattern Report and, once it is approved, you receive an EvolveWithRashi certificate of completion as a PDF plus a PNG sized for LinkedIn, with a unique certificate ID.

What is the refund policy?

Self-paced courses are non-refundable once access is provided. If you have not accessed the course, a refund may be requested within 7 days of purchase. The full policy is on the refund policy page.

Who should not buy this?

If you want a generic RCA refresher for an exam, this is the wrong course. The method only works if you bring a real organizational problem and investigate it honestly. It is also not a Lean Six Sigma alternative, and it is not therapy or counseling.

Before You Enroll

Read the investigation behind this course, or bring your questions straight to us.

Behavioral Root Cause Analysis: the article behind the method WhatsApp +91 99673 03364

Find the leak. Name the cause. Fix it once.

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