Compliance lives at the agent layer, one conversation at a time. We investigate the distance between policy and branch reality — and what it costs you.
Start With the Leak Scan — ₹25,000–₹40,000 | $400–$600Why this industry leaks the way it does.
Banks, NBFCs, insurers, and fintechs run on trust with a rulebook — and the rulebook is only as real as the farthest branch, the newest agent, and the busiest call window. Mis-selling flags, complaint channels that quietly fail, incentive structures that reward the wrong behaviour: the leaks are behavioural before they are financial.
EWR brings a three-year documented research line for BFSI — a private, named pattern library built for regulated, distributed, agent-led operations. Engagements test your organisation against what the research has already documented. The findings land in your report; the library stays ours.
Rashi Mathur: 17 years of Quality and Training leadership, Six Sigma Master Black Belt, certified POSH professional. Every engagement carries the falsifiability promise in writing — if we find no leak, the report tells you exactly where we looked, what we ruled out, and why. Fixed price. 50% advance, 50% on delivery.
Core diagnostic engagements. Don’t know where the leak is? Start with the Leak Scan.
The entry investigation. One domain — attrition, quality, compliance, or customer experience. Floor interviews, documents, and the leak the dashboard is missing. Fixed price, falsifiable in writing.
₹25,000–₹40,000 | $400–$600
Request Scope Proposal →The customer journey end to end — where the score you measure and the experience you deliver come apart.
₹25,000–₹75,000 | $300–$900
Request Scope Proposal →Policy vs practice: what the handbook says, what the floor does, and the distance between.
₹50,000–₹2,00,000 | $600–$2,400
Request Scope Proposal →The resignations you never exit-interviewed, read as evidence of the system that keeps producing them.
₹50,000–₹1,50,000 | $800–$2,500
Request Scope Proposal →Map what happens the day your key person resigns — before they do.
₹50,000–₹90,000 | $800–$1,500
Request Scope Proposal →Multi-site dependency mapping, full network report.
₹90,000–₹1,50,000 | $1,500–$2,500
Request Scope Proposal →A half-day team session plus the written pattern report. The bridge between a scan and a full audit.
₹75,000–₹1,50,000 | $1,200–$2,500
Request Scope Proposal →Multi-week, multi-domain: quality, CX, hiring, and governance in one arc.
₹2,00,000–₹5,00,000 | $3,000–$8,000
Request Scope Proposal →For 200+ employees: the maximum-depth forensic audit.
₹4,00,000–₹18,00,000 | $6,000–$35,000
Request Scope Proposal →Statutory compliance audited like an operation — policy vs floor reality.
Policy vs floor reality, IC readiness, and the complaint channel that actually works.
₹40,000 | $600
Request Scope Proposal →Quarterly audit, training refresh, and IC support — all year.
₹50,000–₹1,50,000 | $800–$2,500
Request Scope Proposal →Screening and hiring investigations for the roles you keep reposting.
Candidate batches screened with our handwriting-based method — consent-based, mapped to role demands.
₹15,000–₹40,000 | $250–$600
Request Scope Proposal →The hiring-domain Leak Scan: the role you keep reposting, the interview loop that keeps clearing the wrong candidates, the onboarding week that keeps losing them.
₹25,000–₹40,000 | $400–$600
Request Scope Proposal →Sessions that land on the floor, with a written report behind them.
Make the Unsaid Said — names what the job never told your team-leaders: how work actually flows, who actually decides, what actually gets rewarded.
₹50,000–₹2,00,000 | $750–$4,000
Request Scope Proposal →A half-day team session plus the written pattern report. The bridge between a scan and a full audit.
₹75,000–₹1,50,000 | $1,200–$2,500
Request Scope Proposal →Quarterly, evidence-locked Industry Pattern Reports — every claim sourced, every finding dated and defined. The full pattern library lives in the reports and the engagements — not on this page.
Pattern intelligence for banks, NBFCs, insurers, and fintech operations.
Full-year analysis of 2024 with hindsight.
₹30,000 | $450
The year the economics changed for this industry.
₹30,000 | $450
The complete backlist: both retrospective editions plus the proprietary progression synthesis. Understand the full 2024–2026 arc in one purchase. Progression Edition included.
₹50,000 | $750
What’s inside every report: Attrition Analysis • Quality Analysis • Compliance Analysis • CX Analysis • Pattern Intelligence Insight by Rashi Mathur • Quarter-Ahead Outlook • Sources & Basis. 10–14 pages per report, delivered by email within 24 hours of purchase.
One finding from the reports, so you can see the artifact before you order it.
From the compliance analysis: the digital rail carried its shadow economy. UPI ran near 86 per cent of retail payment volumes while the mule-account problem the volume had built ran beneath it. The report reconstructs the loop in seven stages, the account opened through the write-off booked, and dates every stage of it. The counter-pattern sits beside it, named and sourced: the banks that caught the mule window before the regulator did. The finding closes with the line the sector will recognize: the fraud economy runs on the rail the inclusion story rides.
Illustrative excerpt, anonymized and redacted • BFSI Industry Pattern Report, 2025 Retrospective Edition
The full-year rhythm: compliance, one or more investigations, and training — scheduled once, done all year.
Annual POSH, one Leak Scan, and one training — scheduled and done.
₹1,50,000 | $2,000
Request Scope Proposal →Key Person and CX Leak cycles included in the annual rhythm.
₹3,00,000 | $4,000
Request Scope Proposal →The enterprise rhythm, scoped by written proposal.
₹5,00,000 | $7,000
Request Scope Proposal →Fractional quality and operations leadership for BFSI organisations that need senior oversight without the full-time cost. 17 years of Quality and Training leadership, Six Sigma Master Black Belt, certified POSH professional.
Senior quality and operations counsel on a monthly rhythm. The sounding board between the audit and the boardroom. Quarterly commitment.
₹40,000–₹75,000 per month | $600–$1,200
Request Scope Proposal →Owns your quality rhythm: audits, calibration, the training calendar, the compliance calendar. Senior leadership without the full-time cost.
₹1,00,000–₹1,50,000 per month | $1,600–$2,500
Request Scope Proposal →POSH and compliance leadership on retainer: policy, IC, training calendar, and the audit rhythm.
₹60,000–₹1,00,000 per month | $900–$1,500
Request Scope Proposal →Tell us the size, the symptom, and what you need. A written scope proposal with a fixed price arrives within 48 hours.
Find out what it has been trying to tell you — in one week, for a fixed price, with the falsifiability promise in writing.
