The pyramid math only works until the people at the bottom stop staying. We find where the bench, the billing model, and the attrition curve quietly leak margin — and fix the system, not the symptom.
Start With the Leak Scan — ₹25,000–₹40,000 | $400–$600Why this industry leaks the way it does.
IT services sells expertise at scale — and the model quietly leaks wherever knowledge concentrates in a few heads, wherever the bench is carried or cut on the wrong cycle, and wherever what the client was sold drifts from what the delivery team can staff. Attrition is not an HR problem here; it is a margin problem with a people face.
EWR brings a three-year documented research line for IT services, system integrators, and GCCs — a private, named pattern library that tells us where to look before we arrive. Every engagement tests your delivery organisation against what the research has already documented. The findings come to you in the report; the library stays ours.
Rashi Mathur: 17 years of Quality and Training leadership, Six Sigma Master Black Belt, certified POSH professional. Every engagement carries the falsifiability promise in writing — if we find no leak, the report tells you exactly where we looked, what we ruled out, and why. Fixed price. 50% advance, 50% on delivery.
Core diagnostic engagements. Don’t know where the leak is? Start with the Leak Scan.
The entry investigation. One domain — attrition, quality, compliance, or customer experience. Floor interviews, documents, and the leak the dashboard is missing. Fixed price, falsifiable in writing.
₹25,000–₹40,000 | $400–$600
Request Scope Proposal →The customer journey end to end — where the score you measure and the experience you deliver come apart.
₹25,000–₹75,000 | $300–$900
Request Scope Proposal →QA says green, the customer says otherwise. Calibration, coaching, and the training gap.
₹25,000–₹75,000 | $400–$1,200
Request Scope Proposal →Policy vs practice: what the handbook says, what the floor does, and the distance between.
₹50,000–₹2,00,000 | $600–$2,400
Request Scope Proposal →The resignations you never exit-interviewed, read as evidence of the system that keeps producing them.
₹50,000–₹1,50,000 | $800–$2,500
Request Scope Proposal →Map what happens the day your key person resigns — before they do.
₹50,000–₹90,000 | $800–$1,500
Request Scope Proposal →Multi-site dependency mapping, full network report.
₹90,000–₹1,50,000 | $1,500–$2,500
Request Scope Proposal →A half-day team session plus the written pattern report. The bridge between a scan and a full audit.
₹75,000–₹1,50,000 | $1,200–$2,500
Request Scope Proposal →Multi-week, multi-domain: quality, CX, hiring, and governance in one arc.
₹2,00,000–₹5,00,000 | $3,000–$8,000
Request Scope Proposal →For 200+ employees: the maximum-depth forensic audit.
₹4,00,000–₹18,00,000 | $6,000–$35,000
Request Scope Proposal →Statutory compliance audited like an operation — policy vs floor reality.
Policy vs floor reality, IC readiness, and the complaint channel that actually works.
₹40,000 | $600
Request Scope Proposal →Quarterly audit, training refresh, and IC support — all year.
₹50,000–₹1,50,000 | $800–$2,500
Request Scope Proposal →Screening and hiring investigations for the roles you keep reposting.
Candidate batches screened with our handwriting-based method — consent-based, mapped to role demands.
₹15,000–₹40,000 | $250–$600
Request Scope Proposal →The hiring-domain Leak Scan: the role you keep reposting, the interview loop that keeps clearing the wrong candidates, the onboarding week that keeps losing them.
₹25,000–₹40,000 | $400–$600
Request Scope Proposal →Sessions that land on the floor, with a written report behind them.
Make the Unsaid Said — names what the job never told your team-leaders: how work actually flows, who actually decides, what actually gets rewarded.
₹50,000–₹2,00,000 | $750–$4,000
Request Scope Proposal →A half-day team session plus the written pattern report. The bridge between a scan and a full audit.
₹75,000–₹1,50,000 | $1,200–$2,500
Request Scope Proposal →Quarterly, evidence-locked Industry Pattern Reports — every claim sourced, every finding dated and defined. The full pattern library lives in the reports and the engagements — not on this page.
Pattern intelligence for IT services firms, system integrators, managed services providers, and GCCs.
Full-year analysis of 2024 with hindsight.
₹30,000 | $450
The year the economics changed for this industry.
₹30,000 | $450
The complete backlist: both retrospective editions plus the proprietary progression synthesis. Understand the full 2024–2026 arc in one purchase. Progression Edition included.
₹50,000 | $750
What’s inside every report: Attrition Analysis • Quality Analysis • Compliance Analysis • CX Analysis • Pattern Intelligence Insight by Rashi Mathur • Quarter-Ahead Outlook • Sources & Basis. 10–14 pages per report, delivered by email within 24 hours of purchase.
One finding from the reports, so you can see the artifact before you order it.
From the attrition analysis: the divergence widened on schedule. GCC net hires ran 110,000 against the services sector's 100,000 in FY25, while involuntary attrition printed at 15.1 per cent for Wipro and 14.1 per cent for Infosys. The report names the pattern the Captive Pull and reconstructs it in seven stages, each dated and sourced, from the campus thinning to the pyramid inverting. The counter-pattern is printed beside it: what held the books that held. The finding closes where the bid lives: the outcome sold while the pyramid staffed.
Illustrative excerpt, anonymized and redacted • IT Services Industry Pattern Report, 2025 Retrospective Edition
The full-year rhythm: compliance, one or more investigations, and training — scheduled once, done all year.
Annual POSH, one Leak Scan, and one training — scheduled and done.
₹1,50,000 | $2,000
Request Scope Proposal →Key Person and CX Leak cycles included in the annual rhythm.
₹3,00,000 | $4,000
Request Scope Proposal →The enterprise rhythm, scoped by written proposal.
₹5,00,000 | $7,000
Request Scope Proposal →Fractional quality and operations leadership for IT services firms that need senior oversight without the full-time cost. 17 years of Quality and Training leadership, Six Sigma Master Black Belt, certified POSH professional.
Senior quality and operations counsel on a monthly rhythm. The sounding board between the audit and the boardroom. Quarterly commitment.
₹40,000–₹75,000 per month | $600–$1,200
Request Scope Proposal →Owns your quality rhythm: audits, calibration, the training calendar, the compliance calendar. Senior leadership without the full-time cost.
₹1,00,000–₹1,50,000 per month | $1,600–$2,500
Request Scope Proposal →POSH and compliance leadership on retainer: policy, IC, training calendar, and the audit rhythm.
₹60,000–₹1,00,000 per month | $900–$1,500
Request Scope Proposal →Tell us the size, the symptom, and what you need. A written scope proposal with a fixed price arrives within 48 hours.
Find out what it has been trying to tell you — in one week, for a fixed price, with the falsifiability promise in writing.
