A leak is rarely local
By the time a quality leak shows on the dashboard, it has usually traveled: from a supervisor’s workaround, to the team’s habit, to the metric that quietly got renegotiated.
Mapping the spread
A leak map charts where a pattern originates, which hand-offs it crosses, and where it surfaces as a metric. It is the difference between patching a wall and fixing the plumbing.
Why visuals work
People argue with conclusions; they argue less with maps. When a team sees the leak’s path on one page, the conversation shifts from blame to mechanism.
The One Action: Draw your most recurring problem as a flow. Mark where it starts, spreads, and surfaces.